Technology Support Officer

Location: Based in our Dalston office with flexibility to WFH

Contract: Permanent, full-time

Salary: £28,000 - £30,000 per annum (depending on experience)

About Fair Finance

Fair Finance is a social business with a mission to revolutionise finance and make it more inclusive, starting with the people others have left behind.

For nearly 20 years we have worked with hundreds of thousands of customers to help them access affordable credit, manage their finances, avoid eviction or start businesses. Our work has influenced Government policy, credit legislation and shown how Purpose and Profit can work together to change the financial system for the better. 

About the role

We are looking for an enthusiastic individual to support the technology needs of our team and organisation, including managing basic desktop support as well as various office-based tasks. The successful candidate will enjoy interacting with people and working with different systems.

You will be working in a growing technology team. The role also offers the opportunity to work on some of our more strategic projects and gain experience in new and established technologies and systems. 

About you

You are keen to make a difference and want to work in a changemaking organisation. You will enjoy managing a variety of tasks and supporting others to improve their working environment and becoming more efficient. You will be able to work independently as well as be part of a team. You want to work in a values-driven organisation surrounded by people who want you to be successful.

This role would suit a proactive desktop or IT support officer/analyst with two to three years’ experience and problem-solving abilities. The successful candidate will have excellent communication and collaboration skills across all levels of a business. The role will be varied, providing desktop support and assistance and helping improve our physical IT and office environment.  

Key responsibilities

• Desktop support
  • Support and troubleshooting for users in office and remotely, including queries and issues with hardware, software, and network connectivity.
  • Supporting various systems including cloud desktop (Citrix/Windows), CRM (Dynamics 365), loan management system (third party supplier).
  • Support with technology and physical IT in the office including set up of new laptops or desktops, maintenance of printer and IT supplies, assistance with technology and AV in meeting rooms.  
  • Manage user access to systems in compliance with security policies.
  • Employee onboarding and offboarding:
    • Account setup across relevant systems, including request to third party suppliers as needed, provision of hardware, any assistance as required on start date.
    • Deactivating leavers accounts and recovery of any IT corporate assets.
  • Manage incidents with third party suppliers, raising request and following through to resolution, including communication to internal stakeholder as required.
  • Hardware Management and Troubleshooting: Oversee the deployment, maintenance, and troubleshooting of computer hardware and peripherals
• Supporting the management and maintenance of the organisation’s intranet (on SharePoint)
• Responsible for supporting the production of a range of regular reports and providing timely data and information to various stakeholders.
• Ad hoc project work as required.
• Any other duties as required by the Company that are commensurate with the position. 

Skills and experience

• Desktop support experience, including:
  • Ability to understand/analyse issues and come up with solutions
  • Experience dealing with computer hardware (set up, issues), networking (cabled, WIFI)
  • Ability to multi-task and excellent prioritisation skills
  • Raising and managing resolution of incidents with suppliers.
• Knowledge/experience of Windows 10/11, Office 365, Exchange, SharePoint.
• Experience working directly with technology suppliers.
• Good Excel skills.
• Experience of managing a VOIP system.
• Excellent organisation and time management skills.
• Good stakeholder management/people interaction skills.
• Knowledge/experience of Dynamics 365/Power automate is desirable.  
• Coding knowledge is not essential but would be helpful.
• Interest in technology and willingness to learn.

This job description may be amended from time to time to reflect the changing needs of the business.

Why work for Fair Finance?

• Our work has helped influence Government policy and legislation.
• We have demonstrated how purpose and profit can work together to change the financial system for the better.
• We believe in employing, growing and building around exceptional people who share our values.
• We have created an environment where you can genuinely put clients before profits and make a difference to our clients’ lives.
• We will provide you with a supportive workplace surrounded by peers who want you to do well, with responsibility to make a real difference in the organisation and the opportunity to thrive and make the role your own.
• We are a diverse organisation full of people who understand the balance between achieving business objectives and our social mission.
• Our Head Office is in a shared workspace in Dalston, housing more than 300 creative businesses, social enterprises and charities.
• Hybrid working and work practice flexibility is offered.

Employee Benefits

• Annual holiday entitlement of 25 days in addition to UK public holidays (pro-rated for part-time working hours).
• An additional paid day off for your birthday.
• Staff receive an additional 'WFH budget' to allow even greater location flexibility.
• Private Health Insurance.
• Perkbox access for a wide range of discounts.
• Employee Assistance Programme (EAP).
• Staff Loan Scheme (currently interest free).
• 3% matching contribution towards a stakeholder pension.

The closing date for applications is Sunday 6^th July 2025 (11:59pm), and first stage Teams interviews will be held on Thursday 10^th July 2025.